Frequently Asked Questions

How do I personalize my keepsake?

Simply choose your keepsake, complete the personalization fields, and upload your photos. We'll use your information to create a custom design just for you.

Will I receive a proof before my keepsake is made?

Yes! Every personalized keepsake includes one complimentary digital proof. We'll begin production after you approve your design.

What kind of photos work best?

High-resolution photos with good lighting produce the best results. If we have any questions about your photos, we'll contact you before we begin designing.

Can I request changes to my proof?

Absolutely! Every personalized keepsake includes up to two complimentary proof revisions to ensure you're happy with the final designs before production begins.

How long does my order take?

Most orders are completed within 5-7 business days after your proof has been approved. During busy holiday seasons, production times may be slightly longer. 

What materials do you use?

Our keepsakes are professionally UV printed on premium materials selected for their beauty and durability.

Do you accept custom requests?

We love bringing new ideas to life. If you have a special memory you'd like to preserve, we'd be honored to create something uniquely yours.