Returns & Refunds

Because every Storybook Keepsake™ is custom designed and personalized, we cannot accept returns or exchanges for personalized products.

However, your satisfaction is important to us.

If your order arrives damaged, defective, or if we made an error during production, please contact us within 7 days of delivery.

We'll work with you to resolve the issue, which may include repairing, replacing, or remaking your keepsake when appropriate.